& Support Contracts
customers where the tape drive equipment is a vital part of the
business, Interchange Technology is able to offer comprehensive
and unmatched support for this equipment in the UK, Eire and mainland
contracts offer guaranteed response and fix time, with 4 or 8
hour on-site attendance available subject to customer location.
In the unlikely event of a repair not being possible within this
timescale, then a brand new drive will be installed without charge
whilst the repair is implemented.
for labour, materials & parts (including read/write heads)
are covered within the contracts as well as cable, interface and
software updates. All site calls are logged, and each individual
drive is monitored to ensure that it complies with current international
data interchange standards.
Technology help desk can usually mirror your system in-house which
enables us to resolve operational problems immediately.
all new drives on continuous maintenance with Interchange Technology
are subject to our unique 'Four Year Guarantee of Satisfaction'
- In short, we will replace any unit that can not meet its original
specification or performance within this timescale.
contact the Interchange Technology help line for immediate response